The Ultimate Guide [Updated for 2021]

by Build your business, Dropshipping0 comments


If you’re seeking an online business opportunity, chances are that you’ve come across dropshipping. Dropshipping is an online business model that can generate high returns for the aspiring ecommerce entrepreneur. It’s possible to start dropshipping with a small amount of startup capital and some sweat equity. Once you begin to see success, you can scale by allocating more resources to advertising and brand building. But how does dropshipping work, and why should you go for this model to realize your entrepreneurial dream?

Before we get any further, it’s important that you have an answer to the question ‘what is dropshipping?’

What is Dropshipping?

Dropshipping is a type of retail fulfillment method for online stores, where instead of warehousing inventory, merchants purchase products from third-party suppliers as customers make orders. The products are then shipped directly to the consumer. This way, the seller doesn’t have to handle the product directly. Sound familiar?

For the retail store manager, when it comes to shipping and order fulfillment, this is a mostly hands-off process. The merchant doesn’t have to stock products, order inventory in bulk, or physically fulfill the orders in any way. Instead, the third-party supplier will ship products on the merchant’s behalf. 

Dropshipping is great for entrepreneurs because running a store doesn’t demand as much operational capital as the traditional retail model. You don’t have to open a brick-and-mortar store, hire employees, keep the lights on, pay overhead, or stock products. Instead, you open an online storefront and buy wholesale from suppliers who already have products and warehouse space.

What Is a Dropshipper?

A dropshipper is a manufacturer or supplier who manages inventory for a retail merchant and ships orders to their customer. The merchant is mainly responsible for gaining customers by driving traffic to the store and processing orders, meaning you’ll effectively be a middleman. Despite this, you’ll reap the lion’s share of the profit by marking up the items you sell. It’s a simple business model and one that can be very rewarding.

Millions of entrepreneurs flock to dropshipping because it has low barriers to entry and requires less money to launch. That’s probably why you’re interested! And the best news of all? With dropshipping, you can build a business that’s sustainable in the long term right from your laptop.

Of course, there are both drawbacks and advantages to this business model, and it’s important that we look at them before you start your own dropshipping ecommerce business. Once you understand the pros and cons of dropshipping, however, learning how to do so effectively will be a breeze — especially with the great resources Oberlo provides to aspiring entrepreneurs!

Benefits of Dropshipping


1. A dropshipping business is easy to set up 

You don’t need prior business experience to get started with dropshipping. If you take some time to learn the basics, you can launch a business quickly and learn the rest as you go. 

It’s easy to start a dropshipping business because start-up costs are low — especially when compared to other types of retail business models. For instance, you don’t need a warehouse to store products or a team to help you out. You also don’t have to worry about stocking or shipping either. It’s surprisingly hands-off, especially once you get going.

All of this means that you can start your business today. In fact, you can get everything up and running within a matter of hours.

You will need some foundational knowledge and the right tools and resources, and that’s why we created this guide. By the time you’ve finished it, you’ll be equipped with the knowledge you need to jumpstart your own dropshipping business.

2. Dropshipping is scalable

As you scale up, your business model doesn’t have to change very much at all. You’ll have to put more work into sales and marketing as you grow, but your day-to-day will stay more or less the same aside from processing more orders.

One of the benefits of dropshipping is that the infrastructure costs don’t skyrocket when you scale. Because of this, you’re left with more to allocate to the marketing side of your business. The more you focus on promoting your business and delivering great customer experiences, the better off you’ll be.

3. Dropshipping doesn’t require an office

You can run an entire business right from your laptop, and you don’t need to make any high-level investments. Your largest expense will be advertising, which is a budget you can scale as your store gains more traction. Even as your business grows, your costs will be fairly low – especially when compared to traditional business expenses.

4. Dropshipping is flexible

This is one of its biggest benefits. You get to be your own boss and set your own rules. It’s by far one of the most flexible careers that anyone can pursue.

You can work from home with little more than a laptop, and you can work at the times that are most convenient for you. This is ideal for entrepreneurs who want a business that works for them. You won’t have to bend over backward to get things done. Instead, you set your own pace.

Dropshipping is also flexible in that it gives you a lot of room to make decisions that work for you. You can easily list new products whenever you want, and you can adjust your strategies on the fly. If you’re going on vacation, you can automate everything to generate passive income while you’re away. You get the idea – the possibilities are limitless.

5. Dropshipping is simpler to manage

Since it doesn’t require you to make too many commitments like hiring staff or renting warehouse space, you can manage everything with little hassle. Once you’ve found suppliers and set everything up, for the most part, you’re only responsible for managing your online storefront.

Disadvantages of Dropshipping

Disadvantages of Dropshipping

1. Dropshipping has slim margins

One of the disadvantages of dropshipping is that you should expect low margins initially. That’s not to say it can’t be profitable, but you should be aware that the product margin in some niches might be small.

This issue is especially problematic when you’re dropshipping in a super-competitive niche. When you’re fighting for customers’ attention, it can be difficult to achieve the kind of profits you desire. However, if you choose the right niche, and target the right audience, you’re far more likely to attain wider margins. In niches with lower competition, you’ll also have better margins, but at some point, sales may begin to plateau. That’s why the success of many dropshipping stores is dependent on highly optimized advertisements driving high volumes of sales. 

2. Dropshipping can complicate order processing 

Dropshipping seems straightforward: The customer orders, you process, and your supplier fulfills. And for the most part, it is simple.

However, if you’re sourcing products from multiple suppliers, you might run into some problems. Each of your suppliers might use a different shipping solution, which presents a problem for both you and your customers. Depending on your shipping setup, the cost of shipping can be prohibitive, especially when shipping multiple products.

Different suppliers will also have different structures in place for processing and billing. Since you have to manage the interaction with your suppliers, this can sometimes get tricky.

3. Dropshipping doesn’t give you a lot of control

One of the disadvantages of dropshipping is that you don’t have control over certain aspects of the dropshipping process such as stocking products, order fulfillment, and shipping. You have to rely on your suppliers to do everything right and work seamlessly. This lack of control can be off-putting to some entrepreneurs, but it usually isn’t a problem.

This just means that when something goes wrong, it can be tricky to manage. While supplier problems can sometimes cause customer retention issues, you can mitigate them and keep customer churn to an absolute minimum with the right damage control.

4. Dropshipping makes customer service more challenging

This is another problem that happens when orders go wrong or suppliers fail. Because you’re just the store owner and don’t have a lot of control, it can be difficult to sort out orders and handle customer support.

One of the most unfortunate disadvantages of dropshipping is that you have to take the blame when your customers complain. You could be doing everything right and still run into problems if your suppliers have issues. That being said, taking responsibility and absorbing the mistake on behalf of your suppliers is all part of the business model, so don’t sweat it!

Is Dropshipping for You?

Dropshipping isn’t for everyone. And it certainly isn’t a get-rich-quick scheme. But if you’re willing to take the good with the bad, then it can be an exciting endeavor. That being said, it’s still understandable if you have reservations like these: 

  • “I don’t know if I have enough time to start a business.”
  • “I don’t want to risk getting fired from my day job.”
  • “What if I spend a lot of time and invest money into dropshipping only to be unsuccessful?”

When thinking about starting a business, it’s normal to have those reservations but don’t let them stop you. If you think dropshipping might be a way for you to earn more money and enjoy newfound freedom, take a leap of faith and dive in! 

Is Dropshipping Profitable?

There are many ways to start and grow a dropshipping business. Our entrepreneur stories talk about merchants who have started dropshipping businesses to make a few extra hundred bucks a month, while others have grown multiple six-figure stores. Whether you are looking to start dropshipping as an introduction to ecommerce or a business model to last forever, it is important to understand how dropshipping can be profitable to you.

Dropshipping as a Side Hustle

best side hustle jobs

What is dropshipping’s main appeal? Because it’s flexible and it doesn’t demand too much time once set up, it’s the ideal side job. Many entrepreneurs choose to do dropshipping on the side while they have a main job that provides steady income. In other words, you don’t have to sacrifice your day job to pursue your dreams of becoming an entrepreneur.

The No. 1 worry here is that your employer will prevent you from having a side hustle, but believe it or not, many companies are fine with it. You’ll want to make sure you’re in the clear by asking about your company’s policy on side businesses and review any non-compete agreements you’ve signed. You also definitely want to ensure there’s no conflict of interest. But if everything checks out, then you’re good to go.

You don’t need to dedicate too much time and energy to dropshipping, meaning you’ll likely be able to take it on without any hitches. Worried that your side hustle will make you underperform? You don’t have to be! You can spend only a couple of hours on your dropshipping business every day and still succeed.

However, it’s important to know your limits. If you regularly work overtime at your day job and struggle to find time for important daily responsibilities, you might not be able to give a dropshipping business the attention it needs. Even though dropshipping doesn’t require a lot, you do need to carve out time in your day for it.

In most cases, it just takes a little bit of time management and scheduling. Plenty of dropshipping retailers manage their main and side jobs easily. You don’t need to sleep three hours a night or skip meals to make it work. You’ll need to figure out a schedule that works for you and stick to it religiously.

Dropshipping as a Full-Time Ecommerce Business

eCommerce Business

One of the benefits of dropshipping is flexibility. You can make your business as big or as small as you want it to be. Many dropshippers choose to do it on the side, but it’s also a viable career path. If you want to be a full-time dropshipping retailer, you can be!

Once you’ve reached customers and gotten enough sales, you can move from dropshipping part-time to full-time. Best of all, you can make this happen at whatever pace you want.

Obviously, this is going to take more work, but the payoff is well worth it. Once you figure out how to dropship effectively, you won’t have to worry about unsteady revenue. A well-established dropshipping ecommerce business operates like clockwork, and it can even feel like you’re generating passive income.

And since it doesn’t take up a lot of time, you could even take on a side hustle while still being a full-time dropshipping retailer! The sky’s the limit.

Maybe you’re still skeptical about becoming a full-time dropshipper. But guess what: there are thousands of success stories from entrepreneurs who started out right where you are today. It doesn’t take a degree in business or millions in capital to make a living from it. Plus, our dropshipping tutorial covers everything you need to get started.

The Dropshipping Process

Now that we’ve covered what dropshipping is, let’s discuss exactly how it works. Here’s a step-by-step overview of the entire dropshipping process as well as a look at what the customer experiences (and why it matters).

what is dropshipping

As you can see, the retailer is just one piece of the puzzle. A successful dropshipping operation relies on multiple parties all working together in sync. It can be broken down into three basic steps:

  1. The manufacturer creates the products and sells them in bulk to suppliers and wholesalers.

Let’s say Manufacturer A makes water bottles. After the bottles roll off the production line, they’re sold in bulk to suppliers and wholesalers, who turn around and resell the bottles to retailers.

  1. Suppliers and wholesalers sell the products to retailers.

A retailer like yourself searches out a supplier for a specific type of product. The retailer and supplier then enter into an agreement to work together.


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A small note here: While you can buy directly from product manufacturers, it’s often much easier to purchase from suppliers instead. Most manufacturers have minimum purchase requirements that can be rather high, and you’d also have to store, stock, and ship the products.

So, it might seem simpler to buy straight from the manufacturer, but you’ll benefit most from buying from suppliers (and dealing with the slight markup).

Suppliers are also convenient because many of them specialize in a certain niche, so you can easily find the kind of products you need. 

  1. Retailers sell the products to consumers.

Suppliers and wholesalers do not sell directly to the public; that’s the retailer’s job. The retailer is the final step between the product and the consumer.

Retailers provide online storefronts from which consumers purchase products. After the wholesaler marks up the product, the retailer marks it up yet again to arrive at the final price. By “markup,” we’re referring to setting a price that covers the cost price of the item and brings you a profit.

That’s it! That’s the entire dropshipping process from start to finish. It’s a straightforward but crucial concept in business.

Later in this guide, we’ll cover how to start a dropshipping retail business. In other words, you’ll learn how to become the merchant that purchases products from wholesalers to sell to the public. This could mean you sell via eBay or your own website with an online storefront.

Now that you know what the dropshipping process looks like, consider what it’s like for the customer.

Dropshipping and Customer Experiences 

You’ve bought products online hundreds of times before, but you’ve probably never thought about the experience. It’s second nature for consumers. As a customer, you don’t need to think about it, but as a retailer, you absolutely should.


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Retailers can learn a lot by thinking about the ideal customer experience of ordering from a store. This may seem obvious, but if there are any snags in the customer experience, it could spell trouble for you as a retailer. It’s important to know what your buyers expect.

Let’s pretend you have a business called Fancy Water Bottles, a site called FancyWaterBottles.com, and a wholesaler called Water Bottles Worldwide. Here’s what the ordering process would look like from the customer’s perspective:

  1. Customer A places an order for a water bottle on FancyWaterBottles.com and immediately receives an email confirmation of the purchase.
  2. After a few hours and up to a couple of days, Customer A receives a notification that their order has shipped. The notification includes tracking information, so Customer A knows exactly where their package is while en route.
  3. Customer A receives the water bottle.

It’s the same process you’ve gone through each time you’ve purchased anything online. This seems basic, but there are two important aspects of this experience.

First, it’s simple. All the customer has to do is order the product and pay for it. Everything else, like an order confirmation email and tracking information, is handed to them on a silver platter.

And that brings us to our second point: convenience. The buying experience is extremely convenient in every way. An online purchase takes just minutes to make, and customers can browse any retailer’s site at their leisure. And if all goes well, the customer won’t even have to interact with anyone. It takes the minimum amount of effort to achieve the desired result of getting a product.

This experience is a lot like buying a water bottle at a big box store and using the self-checkout. It’s a no-fuss process that doesn’t present any problems. This is a big reason why people buy online in the first place, so your storefront has to give your customers that same level of convenience.

Last but not least, the customer should never have to learn that any other parties besides the retailer are involved. Think about it. When you buy something online, you think, “I bought a water bottle from Fancy Water Bottles.” You don’t consider where the retailer got the product or who might be shipping your order.

This is how the dropshipping process should ideally look from the customer’s point of view. Now, let’s break down what happens on the other end.

Dropshipping Behind the Scenes

That’s what the customer sees, but what is dropshipping like behind the scenes?. Here’s an overview of the process:

  1. Customer A places an order for a water bottle on FancyWaterBottles.com and receives an email confirmation of the process. Let’s say the total came to $14.95.
    Fancy Water Bottles receives the same email confirmation as well as Customer A’s payment. This is usually made possible by automated software that sends out the confirmation to both buyer and seller.
  2. Fancy Water Bottles sends the order to Water Bottles Worldwide. Typically, a sales representative from Water Bottles Worldwide will receive and process the order. The retailer will then be charged for the purchase.
    For this example, let’s say Water Bottles Worldwide charges $12.95 for each water bottle. The retailer will pay that amount, and the difference is the profit the retailer will make. In this case, the retailer will net a profit of $2.00.
  3. Water Bottles Worldwide packs up the order. Although the wholesaler ships the product, the package will be addressed from Fancy Water Bottles, and the Fancy Water Bottles name will appear on the invoice and packing slip. (This is so the customer will recognize the retailer’s name on the package.) The wholesaler then sends an invoice and tracking information to the retailer.
  4. The retailer sends along the shipping information to the customer. This finalizes the retailer’s role in the order process.
  5. The customer receives the package and enjoys the water bottle.

That’s the dropshipping process in action. You can see how the retailer, wholesaler, and manufacturer all have to work together flawlessly. When done right, it’s a smooth process that results in minimal work for everyone involved.

One point that needs to be stressed is that you, the retailer, are responsible only for two steps: sending orders to the supplier and shipment information to the consumer. Sometimes, you’ll have to be responsible for other things like customer service, but if everything goes smoothly, those two steps are the only ones you have to complete.

Getting Started With Dropshipping

All of this may sound like a complicated puzzle, but once you learn how to dropship, it’s a smooth process for everyone involved. You, the dropshipping merchant, can do everything remotely and never even touch a single product!

Remember that you don’t need any business experience to open a dropshipping storefront. It certainly helps, but it’s not necessary. Many budding entrepreneurs don’t ever chase their dreams because they believe they need an MBA or years worth of experience. This is not the case. One of the benefits of dropshipping is that you can learn how to dropship as you go.

Better yet, there are numerous resources that make dropshipping easier than ever before. You can have absolutely zero business experience and still easily make a profit. You’ll need to learn the ropes along the way, and it will be challenging at times, but it’s more than worth it.

Summary: What Is Dropshipping in 2021?

The question “what is dropshipping?” and all the basic things one should know before getting started have been answered. Now it’s your turn to sleeve up, embrace the learning curve, and immerse yourself in dropshipping. 

You may start small at the beginning with uncertainty and perhaps fear of failure, but all the successful entrepreneurs used to be at the same starting point. Draw up a strategic plan, evaluate opportunities and costs, start yours, and make your business dream happen.


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